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Changing timezone on device

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‎09-17-2019 06:45 - last edited on ‎09-18-2019 15:29 by Fitbit Moderator

‎09-17-2019 06:45 - last edited on ‎09-18-2019 15:29 by Fitbit Moderator

Watch not changing time zone when it should

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎09-18-2019 15:29

‎09-18-2019 15:29

Hi @nitamae, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Let me share with you that your Ionic device use your mobile device information to display the time, therefore, by just syncing your Fitbit the correct time should be displayed if it's correctly configured on your mobile device. However, if you haven't already do so, please check the information that's specified on our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎09-22-2019 09:41

In response to RicardoFitbit

‎09-22-2019 09:41

Thanks for you response. Nothing is working, will deleted the app and reinstall.

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‎09-27-2019 21:49

In response to nitamae

‎09-27-2019 21:49

You're welcome @nitamae, sorry for the delay in responding your post.

 

Thanks for taking into consideration the details that were shared on my previous post. Please let me know the outcome after uninstalling and reinstalling the Fitbit app. You can also check the timezone settings of your mobile device and change them to manual, then select your timezone and sync your device.

 

Looking forward to your reply if further assistance is required. 

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