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Charge 2 GPS connection not working for Walk or Hike

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‎01-21-2019 04:19 - last edited on ‎01-22-2019 07:42 by Fitbit Moderator

‎01-21-2019 04:19 - last edited on ‎01-22-2019 07:42 by Fitbit Moderator

My Charge 2 will only connect to GPS on my phone for a ride but not a walk or hike?

 

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎01-22-2019 07:45

‎01-22-2019 07:45

@AlanTaylor Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your GPS connection isn't working for the hike and walk activities. This is odd. Lets start by refreshing the link between your phone and your tracker by going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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Best Answer

‎01-22-2019 15:34

In response to AlvaroFitbit

‎01-22-2019 15:34

Done all that now it tracks a walk with GPS from the phone but not a ride or a hike.

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