help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 Sync issue with Samsung Galaxy Grand Prime

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-27-2016 14:01

‎12-27-2016 14:01

My Charge synced just fine for the first couple of days. Now, it won't sync. There was a time when I could tell data was being exchanged with the app because step counts, etc would be updated. Now, nothing. I have turned bluetooth on and off, rebooted the phone, and logged out and back into the app. I haven't deleted and reinstalled the app, yet. I was wondering if there was something I was missing.

Best Answer
2 REPLIES 2

‎12-29-2016 08:23

‎12-29-2016 08:23

Thanks for stepping into the Forums @Kathy_A! 

 

Since you have already gone through several troubleshooting steps, I checked around and it seems like the Samsung Galaxy Grand Prime is not part of our supported devices at this time. This means that the while the connection might work from time to time, it is very possible that it will not be at 100% all of the time and hiccups like this are to be expected. 

 

If you have a supported device you can use it to sync your Charge 2.

 

I hope you find this information useful! 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎12-30-2016 05:43 - edited ‎12-30-2016 05:45

‎12-30-2016 05:43 - edited ‎12-30-2016 05:45

        Topic headline says CHARGE 2 but in the description you mentioned CHARGE. We are talking about Charge 2, right?

 

        I had the same problem with my Charge 2 and Grand Prime. You followed all the right troubleshooting steps but there is one more to try. Resetting the Fitbit.

 

        Once I reset my fitbit I was able to get it to sync again plus my notifications were going through again. To reset the Charge 2 hook it up to its power cradle and plug it into the wall. Once it signifies it is charging (battery symbol on the display) press and hold the button on your fitbit for 4 seconds. If FITBIT screen shows up on your device then you are reset and it should connect to your phone.

 

       Couple this technique with restarting your phone every time you have connectivity issues. If you notice in your phone's Bluetooth settings under paired devices it shows CHARGE 2 but says NOT CONNECTED. No fix for that. It's not on the compatability list yet. We'll just have to make due until it is.

Best Answer