Charge 2 adding floors

[gj8799]

My wife and I are experiencing our "step" category, giving us flights of stairs when we are not actually going up flights. Is anyone else experiencing this today?

Moderator edit: updated subject for clarity

[LanuzaFitbit · Accepted solution]

Hello there @gj8799! Welcome to the Fitbit Community.

There are several reasons why this could be happening. Please consider the following:

• Sudden temperature or air pressure changes can lead to the Fitbit thinking that you went up one or two floors. For example, going out of an office with air conditioner, or the opening of a car door if the windows were up.
• Sudden drafts of air hitting the Fitbit.
• Driving.

All of these could cause the additional floors. Let me know if none of the above are applicable to your and your wife's situation.

[Asmommy]

I've been having the same issue since yesterday, I have NEVER had this issue and now others are.  I don't believe this is a solution.  I've been sick and on bed/couch rest only 2258 steps today,  it's logged me 14 flights,  yesterday 48 flights.  No temp change and nothing I'm doing is Any different than I've ever done.  Please give a solution

[LanuzaFitbit]

Hello @Asmommy! I hope you get better soon.

While you're in bed, do you have any windows open where the wind might be coming through? Another reason for the inaccuracy could be that if you take the tracker with you to take a bath, and remove it before doing so, the slight change in air pressure that is caused by the water coming in could cause the incorrect amount of flights. 

I'd like to propose that you remove your Fitbit and leave it on a table for a full day, in a location where there no wind might come in, and then check if it still counted stairs even while you were not wearing it.

Look forward to your reply and the results from this test.

[gj8799]

My wife’s and mine both, added flights of stairs (25 mine and 28 hers) for just one day. I plugged in to charge and turned them off, then back on. Next day things were fine.
Thanks for your input.
Greg

[Asmommy]

Shut off completely, turned back on and was fine today.  No issue at all with the stairs.  Odd.

Nothing different or out of the ordinary, I've had the fitbit for a while...

[LanuzaFitbit]

Hey @Asmommy and @gj8799!

It's great to read that everything seems to be working properly. I'd like to suggest that you keep an eye out in case this happens again. If it does, let's try to identify what could have triggered the added stairs.

In the meantime, you should visit one of our Discussion boards. There you can casually talk about a lot of different topics with other users of the Forums.

Hope to see you around.

[LanuzaFitbit]

Hey @Asmommy and @gj8799!

It's great to read that everything seems to be working properly. I'd like to suggest that you keep an eye out in case this happens again. If it does, let's try to identify what could have triggered the added stairs.

In the meantime, you should visit one of our Discussion boards. There you can casually talk about a lot of different topics with other users of the Forums.

Hope to see you around.

[FRANK9999]

I walk daily in the morning up the same hill and back twice.  Normally counts 3 to 7 stairs but today it counted 25.  We had a cold front but just 70 degrees.  Calories and distance about same.  Just my experience.  Love my fit bit.

[LanuzaFitbit]

Welcome to the Forums @FRANK9999.

Thanks for sharing your experience. It definitely seems like it could be have been the cold front since it changes the overall air pressure.

If you have any further questions, please let me know.

[mudplugger]

I've experienced random floors added when both indoors and outdoors. I can watch the floors suddenly jump by as much as 100 floors as I monitor continuously on my smartphone. I've even watched as the floors keep going up when I'm actually descending. Most cases there has been no wind (indoors?!) and weather stable. The 'Accepted Solution' is not a solution its an excuse. Any well written algorithm would know it was impossible to have climbed 100 floors with a no or a few steps added and no increase in HR. It happens day after day now.

[LanuzaFitbit]

Hello @mudplugger.

Thanks for sharing your experience on the matter.

Please do know that the solution are selected by other users and not by moderators or Fitbit itself. 

In that case, it could be that there is something wrong with the way in which the Fitbit perceives the changes in air pressure. You could try cleaning the Fitbit with compressed air to make sure that there aren't dust or dirt particles causing the device to experience an incorrect floor counting.

Let me know if there are any other questions.