help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 android app

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-23-2017 02:32

‎05-23-2017 02:32

The first day I used my watch and phone, it tracked my walk, showed the map and also showed it on my PC. However, the second day, my walk was recorded, but no map. Now the walk has gone too, but Day 1 is still there. I have faffed around for hours and wasted my time. Is it too much to expect that a tech company could produce something that just works? There should be a refund system for time wasted by this app....

Anyone got any ideas how to make this thing work properly? I see I am not alone in having issues like this!

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-23-2017 07:38

‎05-23-2017 07:38

@crispyotter, am I correct in assuming that you used the app MobileRun option to track your walk?  Am I also correct in assuming that one second day you used the Pause & Resume option during the walk?  If so, that is the reason that the map was not saved. There are a number of posts in this forum about that bug, which has not yet been fixed.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎05-23-2017 07:38

‎05-23-2017 07:38

@crispyotter, am I correct in assuming that you used the app MobileRun option to track your walk?  Am I also correct in assuming that one second day you used the Pause & Resume option during the walk?  If so, that is the reason that the map was not saved. There are a number of posts in this forum about that bug, which has not yet been fixed.

Best Answer
0 Votes

‎05-23-2017 14:43

In response to USAF-Larry

‎05-23-2017 14:43

Thank you for your answer. Yes, i did pause the app when I stopped for a chat with someone I know. I used it without issue tonight, but no pause! Thanks again - I will avoid the pause!

Regards

Chris

Best Answer
0 Votes