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Charge 2 continually dropping sync on my Huawei p smart.

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‎05-06-2021 01:16 - last edited on ‎05-07-2021 14:18 by Fitbit Moderator

‎05-06-2021 01:16 - last edited on ‎05-07-2021 14:18 by Fitbit Moderator

 Hi all, My fitbit  is continually dropping sync to my Huawei p smart Android phone. I have followed many online tutorials on the subject following recommended settings,but it still keeps happening daily.Can anybody please help a VERY frustrated user. Thanks B

 

Moderator Edit: Clarified subject

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‎05-07-2021 14:22

‎05-07-2021 14:22

@BBBDRUMMER Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I appreciate the troubleshooting performed prior to posting. I see where your frustration is coming from. 

 

Please make sure that your Huawei p smart is running Android OS 7.0 or higher, confirm that you've followed this syncing troubleshooting. Also, double check these tips for using the Fitbit app on your Android phone. 

 

I'd like to know if you receive any error message when trying to sync or how often your tracker stops syncing to your phone?

 

Hope this helps. 

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