Charge 2 doesn't sync to Android phone with app version 3.48

[DrNickW]

My charge 2 (Firmware version 22.58) connects with my android phone (app version 3.48) and my phone actually recognizes the step count and heart rate, but the data records do not update and hasn't since Sunday.  

Steps I've tried thus far:

• Soft reset
• Unpair and Repair
• Uninstall and reinstall app

It appears that there are some issues with the the 3.48 of the app. Is the behavior I'm seeing common? Have any solutions been found?

Much appreciated.

Dr. Nick

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @DrNickW.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and recommend following our complete troubleshooting instructions in Why won't my Fitbit device sync?

By the way, I've moved your post to the Android App board so we can keep our forums organized.

Hope this helps.

[DrNickW]

The recommendations in your link were unsuccessful.

Is the behavior I'm seeing common? Have any solutions been found?

[LiliyaFitbit]

Thank you for your reply, @DrNickW.

I am sorry to hear the issue persists, thank you for your efforts. I understand your concern and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Lilbiddy]

@LiliyaFitbit and @DrNickW  I also have a charge 2 and am suddenly unable to open the Hourly Activity tile to see previous days data. Deleted and reinstalled the app to no avail. I also noticed that the rolling 7 day summary has been removed, and synching is erratic. I know I have mentioned this elsewhere but I repeated it here as it concerns a charge 2.

[LiliyaFitbit]

It’s good to see you in the community, @Lilbiddy.

Thank you for joining the thread and sharing the details of the issue you're experiencing. I appreciate your troubleshooting efforts and recommend confirming if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

I also recommend trying the following:

1. Log out of the Fitbit app.
2. Force stop the Fitbit app: open your phone's Settings > Applications > find the Fitbit app > Storage > Clear cache > go back and tap Force stop.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.

To resolve difficulties with syncing, see our troubleshooting tips in Why won't my Fitbit device sync?

Hope this helps.