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Charge 2 has stopped working

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‎10-13-2017 06:59

‎10-13-2017 06:59

my charge 2 has stopped working, stared with the clock not syncing with Samsung s7, then the tap was not responding, battery started draining and now it won't come on

 

 

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5 REPLIES 5

‎10-13-2017 07:50

‎10-13-2017 07:50

It is frustrating...My wrist part of my Charge 2 works fine but I can not view anything online about my sleep amd activity ect. I have tried turning bluetooth on and off, restarted my cell even uninstalled gitbit and reinstalled. If anyone can help me it would be greatly appreciated...

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‎10-13-2017 08:19

‎10-13-2017 08:19

@Ishana13  Make sure your battery has a decent charge, then try restart 3 times. Not sure if that will fix your problem but a good first step to try for most tracker problems.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-13-2017 21:09

In response to JohnnyRow

‎10-13-2017 21:09

Thank u, I tried your & it's still not working. 

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‎10-13-2017 21:13

In response to aams00

‎10-13-2017 21:13

I feel your frustration. I chose to  purchase a Fitbit instead or a Garmin , seems like it was not the right choice. Taking it back to the store i purchased it from today. My fitbit is not even 10 months old.!!!!!!!

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‎10-16-2017 06:56

In response to JohnnyRow

‎10-16-2017 06:56

Thanks. It must of been a glitch because my sister and 2 friends had theirs not working also. Mine fixed itself by 4pm that day. Thank you for your suggestions though. 
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