Charge 2 hasn't synced for days

[PamelaSey]

I haven't been able to get my charge 2 to sync to my Samsung phone for the last 3 days. I've tried all the usual uninstalling the app and reinstalling and repairing the blue tooth etc.. now I'm frustrated! The app has also lost my female health data 3 mnths in a row so already given up on that. Help please!

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com