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Charge 2 heart rate not displaying on Android app.

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‎12-22-2016 19:17 - edited ‎12-26-2016 19:38

‎12-22-2016 19:17 - edited ‎12-26-2016 19:38

I have a Charge 2 with the latest firmware and the latest version of the Android app.  My heart rate is showing on my Charge 2 but not on the Android app old dashboard. The new dashboard does not appear to even have a spot to display current heart rate, just resting bpm.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-30-2016 12:11 - edited ‎12-30-2016 12:13

In response to JohnnyRow

‎12-30-2016 12:11 - edited ‎12-30-2016 12:13

I just called support and I think we got it fixed.  I'll have to see it keep working for a while longer to be sure but I think this is it.  My issue was notifications. From my phone dashboard, I had to go to Devices, Charge 2, then to Notifications. I had one of the notifications turned off, forget if Calls or Text Messaging. But turning that on fixed it.  I was explained that notifications is how it stays constantly connected to have the heart rate full-time. 

  Props to phone support.  Both times I have called them, I have gotten someone to help me right away rather than a long wait for next available support person.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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6 REPLIES 6

‎12-24-2016 09:08

‎12-24-2016 09:08

Hey there @JohnnyRow! This is pretty weird, let me help you out. Try logging out the app - force quit the app - reboot your mobile device and then logging back in. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎12-25-2016 01:18

In response to MaginB

‎12-25-2016 01:18

I have the same problem and have tried to reset and restart but still doesn't work.

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‎12-25-2016 07:33

In response to MaginB

‎12-25-2016 07:33

@MaginB wrote:

Hey there @JohnnyRow! This is pretty weird, let me help you out. Try logging out the app - force quit the app - reboot your mobile device and then logging back in. 

 

Let me know how it goes! 

Did all that; even uninstalled the app, rebooted phone, reinstalled the app; still does not show bpm on app, new or old dashboard, though it does show on Charge 2.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-26-2016 19:48

‎12-26-2016 19:48

I was just doing a walk on the treadmill, glanced at my phone and noticed it was displaying heart rate, and it continued to do so for a while after.  But now it is gone.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
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‎12-30-2016 12:11 - edited ‎12-30-2016 12:13

In response to JohnnyRow

‎12-30-2016 12:11 - edited ‎12-30-2016 12:13

I just called support and I think we got it fixed.  I'll have to see it keep working for a while longer to be sure but I think this is it.  My issue was notifications. From my phone dashboard, I had to go to Devices, Charge 2, then to Notifications. I had one of the notifications turned off, forget if Calls or Text Messaging. But turning that on fixed it.  I was explained that notifications is how it stays constantly connected to have the heart rate full-time. 

  Props to phone support.  Both times I have called them, I have gotten someone to help me right away rather than a long wait for next available support person.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎09-21-2017 19:48

In response to JohnnyRow

‎09-21-2017 19:48

... Thanks... I struggled with trying to get that figured out and came here... found your answer and went to the right place it to get it fixed!!   Great description and directions!!

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