help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 is not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-01-2018 09:03 - last edited on ‎07-04-2018 08:13 by Moderator Alum

‎07-01-2018 09:03 - last edited on ‎07-04-2018 08:13 by Moderator Alum

June 26 was last data sync. I have tried various 'tips' since to sync but no luck. Now it is not even on paired devices list and appears to be undiscovered after refresh. This is the same on all devices. This is unacceptable. I need a real solution.

 

 

Moderator edit: subject for clarity

Best Answer
1 REPLY 1

‎07-04-2018 08:16

‎07-04-2018 08:16

Hey @sitafa, it's great to see you here.

 

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues syncing your tracker? If you do, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes