Charge 2 not connecting and syncing

[Sums]

Good day, I have had my Charge 2 for almost 4 months but it just suddenly stopped syncing on my android phone.

I tried re-installing the app and also removing and adding the device again but now it doesnt even want to add the device.

The device is working fine, just doesnt want to connect and sync

[ktushaus]

no

Kathy

[PMc18]

Hi,

I have tried all steps. When re adding the device it says connecting for 30secs then says it can't find it. What else can be done?

Thanks 

[ktushaus]

same with me

[LanuzaFitbit]

Hello @ktushaus. Welcome to the Forums @PMc18.

I apologize for the delay in my response. Thanks for trying all of the steps that have been recommended and getting back to me.

In this case I'd like to ask you both if the situation has continued or if you have had success in pairing your Fitbits. 

@PMc18 Please also let me know what phone is it that you are trying to use to get your Fitbit to pair.

I look forward to your replies.

[ktushaus]

No change. Samsung galaxy
Kathy

[LanuzaFitbit]

Hello @ktushaus.

Thanks for letting me know.

I have reached out to our support team. They will be sending you an email to help you with this situation. Be sure to keep an eye on your inbox, spam and trash folders for their mail. I'm sure that they will be more than happy to help you out.

Let me know if there is anything else that I can help you with.