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Galaxy S8 and Versa are not syncing since yesterday.

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‎04-01-2019 15:01 - last edited on ‎04-09-2019 12:15 by Fitbit Moderator

‎04-01-2019 15:01 - last edited on ‎04-09-2019 12:15 by Fitbit Moderator

My versa and phone are not synching.

 

 

Moderator edit: Clarified subject

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7 REPLIES 7

‎04-01-2019 17:05

‎04-01-2019 17:05

Im having the same problem with my ionic on an lg v20 since last light 

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‎04-01-2019 17:34

In response to Bbear915

‎04-01-2019 17:34

Well actually mine is is Fitbit Zip, but I finally found some info that told me to take out the battery foe 10 seconds, reinsert it,  and low and behold, it worked.   It really started acting up after I head an update for my phone. Sent from my Sprint Samsung Galaxy S8.
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‎04-01-2019 17:40

In response to PattyP1219

‎04-01-2019 17:40

Funny thing is immediately after i commented my fitbit was able to to sync within 2 minutes 

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‎04-01-2019 21:09

In response to PattyP1219

‎04-01-2019 21:09

Same thing here. I have to take out battery every time to sync zip. Wtf?

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‎04-02-2019 03:14

In response to Bbear915

‎04-02-2019 03:14

Now that's weird. Sent from my Sprint Samsung Galaxy S8.
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‎04-02-2019 03:15

In response to Pvib2714

‎04-02-2019 03:15

That is frustrating. Sent from my Sprint Samsung Galaxy S8.
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‎04-09-2019 12:19

In response to PattyP1219

‎04-09-2019 12:19

Hello everyone @PattyP1219. Welcome to the Forums @Pvib2714 and @Bbear915.

 

I apologize for the delay in my response. Thanks for sharing everything that you have tried to get your Fitbit to sync correctly to your phone.

 

In this case I'd like to ask you to confirm if you have followed all of the steps listed in this help article. If you have not tried them, please go through all of the steps and that should get everything working correctly.

 

Let me know if you there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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