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I have had my charge 2 for about 1 year, I have the samsung 9s and now it will not synch. I never had a problem until recently. I have uninstalled the app several times, turned on and off blue tooth. Restarted the fitbit. Ocasionally I can get it to synch if I restart my phone. I am no longer getting notifications either. Beyond annoyed and frustrated. About to switch to a different brand of fitness tracker
Just had this issue with my charge 3. What I did that worked is I removed the device from my account in the app then went through the original setup process plugging the Fitbit into the charger, adding a new device in the app. This worked so far.
We’re currently experiencing an issue where customers may be unable to sync or login, or receive page errors. Our engineers are working to resolve this issue as quickly as possible.
