09-21-2017 04:23
09-21-2017 04:23
Hi,
I have used a Fitbit One for years, and upgraded to a Charge 2 a few months ago, and everything was peachy. Today I upgraded the Android app to v2.57.3, and I cannot sync with my tracker anymore (firmware version 22.22.54.6). I tried:
1. delete and re-install the app
2. delete and re-connect the tracker
I can't even reconnect the tracker anymore. I get to the point where it say "we found your tracker", and then it either claims to have a Bluetooth issue, or just says "failed, try again." I pulled out an older phone with app version 2.55 (3193155) BETA (which I sued regularly until 3 weeks ago), and it was able to pair the tracker to my account and sync. Only thing I have not tried is downgrading on my main phone.
Anyone else have this problem or better yet, a solution? Tracker is now paired to my account, but I can only sync with my old phone, not an ideal situation.
Thanks
madde
09-21-2017 06:19
09-21-2017 06:19
I'm sorry to hear that
09-21-2017 07:57
09-21-2017 07:57
I have the same problem. Charge 2 was synching flawlessly until this latest Android app upgrade. Now it's next to impossible to get it to synch. Turning bluetooth off and back on sometimes helps. Looks like we are back to the bad old days.
09-21-2017 12:13
09-21-2017 12:13
I've got the same problem with my charge HR. Since updating the app, it's not syncing, even when I try to force it.
09-21-2017 17:31
09-21-2017 17:31
Same problem here. Argh. Stopped syncing Tuesday and I'm frustated!
09-22-2017 05:08
09-22-2017 05:08
I took can't sync. I have a Blaze but still same issue, was able to sync with no problems for the longest time and now all the sudden I can't sync at all.
09-22-2017 16:44
09-22-2017 16:44
I have sent an email to the developers to see if they will look into the situation. If everyone would do that it might wake them up to fix whatever they broke with the update.
09-22-2017 17:12
09-22-2017 17:12
I've got exactly the same problem with my fitbit flex 2. Since the last Android App upgrade to v. 2.57.3, i cannot sync with my tracker anymore. I tried every step you mentioned with the same result. I hope, that this situation is only temporarily and Will ne fixed soon, because without option to sync my results is my fitbit useless.
09-22-2017 17:18
09-22-2017 17:18
I am going to sent them e-mail too, because I have exactly the same problem.
09-23-2017 05:03
09-23-2017 05:03
09-23-2017 06:33
09-23-2017 06:33
Mine is not synching either. I'm over the unreliability aspect from fitbit.
09-23-2017 09:32
09-23-2017 09:32
I'm aving the same problem with my charge 2 HR and the new updated app
09-27-2017 09:55
09-27-2017 09:55
You can always go back to a previous version of the app. Simply download the APK file of the version you want and then download it. I had to do this as my Blaze would not sync anymore and I have an old phone and didn't want to upgrade my phone. I had to go back to version 2.45. Do a google search on older versions of fitbit app and go to the APK site and pick which version worked and download it. It's that simple. Hope this helps 🙂
09-27-2017 09:58
09-27-2017 09:58
That's pretty much what I did, except instead of downloading random APK from who-knows-where, I extracted the one from my old phone and installed that. Now sync works again, but that's not really a suction to Fitbit breaking it in an update.
09-27-2017 14:54
09-27-2017 14:54
09-27-2017 15:25
09-27-2017 15:25
I have the same problem, hasn't synced since Monday, have uninstalled and installed to no effect and the app has reverted to the old style, there is nowhere now on the screen to manually sync and I have to log in each time. I am very fed up and I would like the problem fixed.
09-27-2017 22:10
09-27-2017 22:10
What do you mean by "had to impair it"? Can you post here what they proposed as a solution?
Thanks
09-28-2017 03:12
09-28-2017 03:12