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Charge 2 not syncing to Moto Play Z

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‎01-03-2019 13:45 - last edited on ‎01-04-2019 07:28 by Fitbit Moderator

‎01-03-2019 13:45 - last edited on ‎01-04-2019 07:28 by Fitbit Moderator

I have a Moto play Z and HR Charge two.  Just recently the app causes my Bluetooth to turn on and off.  As soon as I open the app it turns the blue tooth off.  Once I delete the app it is fine.  I have tried restarting the Charge nothing seems to work.  I can not get my fit to sync.  It has been stuck on the wrong time zone since 12/26.   I have tried everything so far that I have read.  I do not have to try to sync for it to turn it off.  Once I open the app it starts. I deleted my device and tried to set it up again.  It will not work because it turns the Bluetooth off.  Does anyone have any ideas?

 

 

Moderator edit: Clarified subject

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2 REPLIES 2

‎01-04-2019 07:31

‎01-04-2019 07:31

Welcome to the Forums @Cardsfan4.

 

Thanks for sharing those details and letting us know what steps you have tried to get it to work once again.

 

This might be happening because the Moto Play Z is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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‎01-08-2019 10:40

In response to LanuzaFitbit

‎01-08-2019 10:40

I just found it strange how it was working fine one minute then stopped the
next. It synced when I was in the airport in Indianapolis. The time
changed to eastern time. But then in Minnesota it stopped working. I have
tried what others have suggested and nothing works. As soon as I down load
the app my bluetooth turns off.
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