Charge 2 not syncing with Galaxy 7

[Campteri]

For about a week every time I try to sync my steps it shows Bluetooth issue and can't find my tracker. I've tried resetting the device, unpair and repair the device and nothing has worked. I have no other issues with my Bluetooth.  It didn't have this issue a week ago? Anyone else have an issue? I have a galaxy 7. 

Moderator Edit: Updated Subject For Clarity.

[RobertoME · Accepted solution]

Hi there @Campteri, welcome aboard, nice to see new faces in the Fitbit Community! I'm sorry for the late response and I'm wondering how it goes? There was a new version of the Fitbit app, which I assume you already have.

Additionally, you did good in trying the troubleshooting steps mentioned on your post to address this issue. If you are seeing the same behavior, please try to reset your app cache: 

log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)

Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

As a matter of review, I would like to share also the following help article: Why won't my Fitbit device sync?

See you later and hope this get you back on track.