help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing with android app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2017 04:38

‎10-06-2017 04:38

I'm seeing lots of other posts about this issue so I'm wondering if the new firmware is the reason for it? Charge 2 was able to sync with my ipad but my android phone (galaxy s7) is saying "tracker not found" when I sync. I have already uninstalled and reinstalled the app and turned bluetooth oft and on.

Best Answer
0 Votes
1 REPLY 1

‎10-07-2017 09:40

‎10-07-2017 09:40

Hello @trumpetgirl, good to see you here in the Fitbit Community one more time! I saw this issue with a different user. Is this issue happening when your iPad is near your Android phone?

 

Whit the previous user, this was the issue. The signal was from the iPad was interfering to sync with the phone. As a workaround it would not hurt to try this if is the case.

 

Also you can try the steps from this post for more help: Having trouble syncing? (here's how to fix this).

 

See you later and keep me posted how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes