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Charge 2 not syncing with android

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‎06-23-2018 09:05

‎06-23-2018 09:05

My Charge 2 does not sync with my Oneplus 6. Used to work fine, restarted app, tracker, Bluetooth, phone, removed device from my app and was unable to reinstall it. Eventually reinstalled it via my iPad.

 

Looking at the reviews in the play store, more people are experiencing this problem. Any tips? 

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‎06-27-2018 11:36 - last edited on ‎08-12-2025 08:45 by Fitbit Moderator

‎06-27-2018 11:36 - last edited on ‎08-12-2025 08:45 by Fitbit Moderator

HI there @Timber12, awesome to have you here as a new member of the Fitbit Community! My apologies for the late response and thank you for trying some troubleshooting steps on your own.

Note the OnePlus 6 is not confirmed as a compatible device.  A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

It would not hurt to try to clear the cache of your Fitbit app as a workaround: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)

Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Hope this helps and thank you for your feedback regarding the Play Store.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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