help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2017 21:46

‎10-21-2017 21:46

For the last month or so there only way I can get my Charge 2 to sync with the app is to uninstall and reinstall.  This only works for a day or so then it with syncing and I losing valuable data and getting very frustrated.  Help

Best Answer
0 Votes
2 REPLIES 2

‎10-23-2017 09:01

‎10-23-2017 09:01

Hello @Rgoodson, it is nice to have you here as a new member of the Fitbit Community! Certainly this is not normal, but I'm wondering if you have tried any additional troubleshooting step beside uninstall and reinstall the app?

 

In the meantime I would like to recommend the following post: Having trouble syncing? (here's how to fix this).

 

hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎10-24-2017 14:51

In response to RobertoME

‎10-24-2017 14:51

Thanks one of the suggestions helped.  My location was turned off and even though I thought I had turned it on when I went into my setting it was off.  Two days and no syncing issues!  Thanks so much!!

 

Best Answer