05-29-2017 18:36
05-29-2017 18:36
I have been trying to sync off and on for the last couple hours. Android phone. No problems til today. Have had Charge 2 since January and Charge HR (which I don't use any more) for over a year before that. Is it me or you? Any suggestions?
05-29-2017 19:53
05-29-2017 19:53
I'm thinking it might be the app, mine won't sync either. Hasn't all day.
05-30-2017 01:21
05-30-2017 01:21
My won't sync to! So you aren't alone. Hope they fix it soon
05-30-2017 02:12
05-30-2017 02:12
My Charge 2 keeps turning Bluetooth off and on, that's why its not synchronising , its been like this for 2 days now.
05-30-2017 04:54
05-30-2017 04:54
My Charge 2 is syncing fine so I'm not sure it's a general problem.
The best thing to try when you have syncing issues is a restart of the fitbit using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
It's worth trying this a few times as it doesn't always work. If it still won't sync after that then there are some troubleshooting steps in this help file: http://help.fitbit.com/articles/en_US/Help_article/1866
06-24-2017 05:38
06-24-2017 05:38
I'm having the same problem. I've had the HR for 3 yrs and the charge 2 for over a year, and I've had problems for about 2 weeks getting either one to sync.
06-26-2017 05:57
06-26-2017 05:57
06-27-2017 02:19
06-27-2017 02:19
mine stopped syncing on Friday - Have spent all afternoon trying to fix it but so far nothing has worked
06-27-2017 02:22
06-27-2017 02:22
If the multiple restarts and troubleshooting steps mentioned above are not working for you then it might be best to contact customer support via:
The Charge 2 can hold 7 days of data between syncs so there is still some time to fix the problem before you start to lose data.
06-27-2017 10:18
06-27-2017 10:18
06-27-2017 10:27
06-27-2017 10:27
08-27-2017 09:10
08-27-2017 09:10
09-05-2017 18:07
09-05-2017 18:07
I found that if I restart my fitbit every 3-4 weeks, all is well.