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Charge 2 not syncing

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‎12-24-2018 06:42

‎12-24-2018 06:42

My fitbit Charge 2 is now counting steps but won't sync. After the update last week it was basically useless and didn't do either of them or heart rate and now it won't sync to see updated stats and my sleep pattern from the night before. Starting to get annoyed.

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‎12-25-2018 03:49

‎12-25-2018 03:49

@SunsetRunner It's great to see that you've visited the Fitbit Community! Sorry to hear that your Charge 2 isn't syncing. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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