Charge 2 not visible to Android 4.4

[oksana.grisko]

I tried to install the Fitbit update last Thursday on my Android Razor Maxxx 4.4. The update failed to load. The Charge 2 tracker stopped synching after that. I reinstalled the app, turned the Bluetooth off and back on, turned the phone off and on, but the phone no longer sees my Charge 2. Don't know what else I can do.

[RobertoME]

Hello @oksana.grisko, welcome aboard to the Fitbit Community. I've seen you posted a few days ago and I wonder how it goes so far? Is the issue still persisting? 

I'm curious to know if when you call is not visible to your phone is because you are not able to sync or is your tracker not pair to your account?

Perhaps the following post will help you to address this issue if you are experiencing syncing issues: Having trouble syncing? (here's how to fix this).

Keep me updated, I'll be around in case you need more help.

[oksana.grisko · Accepted solution]

Yes, I restarted the tracker, and it fixed the problem.

[RobertoME]

Hello @oksana.grisko, How awesome is that?! I'm sorry until now I have the chance to answer your post. I'm glad to hear you were able to correct this issue by restarting your tracker.

Thank you for keep me posted and stay awesome!