Charge 2 stopped counting steps

[Mas45]

Only had a couple of weeks and today it stopped at 4997 steps even though I'm still wearing and still moving.  Any ideas?

[SteveH · Accepted solution]

First thing to try when a fitbit misbehaves is a restart using the following procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

[Mas45]

Thanks.  That did help!!!

[MsGabby]

This didn’t work for me. 😞 will contact support