Charge 2 stopped syncing with Samsung A8

[LKelling]

My charge 2 stopped syncing with my Samsung A8. I have tried turning the bluetooth off and then back on. I have also tried resetting the charge 2 and setting it up as a new device. Samsung cannot find the device. Any ideas would be appreciated. 

[LizzyFitbit]

Hi @LKelling. Welcome to the Forums!

Thanks for taking the time to troubleshoot your Charge 2 prior posting. Nice job! Your Samsung Galaxy A8 has been confirmed to be compatible and although you've tried some steps, please give a try to the following in the given order:

1. Remove any device that appears in the Bluetooth settings.
2. Turn off other Bluetooth connections that are nearby. This is just for this process.
3. On your phone's settings tap on Apps > Fitbit > Storage > Clear Cache.
4. Go back one screen, tap on force stop and reboot your phone.
5. Open the Fitbit app, tap on set up a device and choose your Charge 2.
6. Follow the onscreen instructions and wait until the process is completed.

I'll be around, keep me posted.

[GD11009]

My Ionic simply stopped syncing this weekend.  Was working fine for months and then just stopped.  I went though all the steps, (bluetooth off then back on, rebooted the Fitbit watch, etc.) nothing worked. 

Try rebooting your phone, that is what fixed it for me, it is not in any of the suggested steps and is an easy one.  If Fitbit support is reading this, update your troubleshooting for syncing problems and add this one to the beginning.

[Ironlady87]

Has anyone had luck.in getting their charger 2 to sync with their Samsung A8 yet?

I tried all these things and still no luck!

[LKelling]

Hi Lizzy

Thank you for your response. I followed your instructions and it still will not sync. It got as far as sending a code to enter but still did not sync. Any other suggestions would be appreciated.

LKelling


Sent from my Samsung Galaxy smartphone.