Charge 2 stopped syncing with my OnePlus

[Janeybundy]

After working fine with my new OnePlus for a month, the phone and Charge 2 "unpaired." Now the phone cannot find the Charge 2 to pair. Any ideas for a fix?

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @Janeybundy .

Thanks for bringing this up. Let me help you get it to sync correctly again.

In this case I'd like to recommend that you try to follow the steps listed in this help article. That should definitely help in getting it all to work correctly. In addition to that, I'd like to ask what specific OnePlus phone is it that you have?

Let me know if you have any further questions.

[Janeybundy]

The phone is a OnePlus 6T. I got it to sync by following the instructions for turning the Fitbit off and on. I did, however, lose sleep information (except for the length of time which was over 7 hours) for the day it first stopped syncing.

[LanuzaFitbit]

Hello @Janeybundy.

Thanks for sharing those details.

If the sleep has not synced correctly even after it has synced, we do not have a way to get it tracked again besides manually logging it. You can click here to see instructions on how to do it.

Hopefully it will continue to sync without any issues and will log all information from now on.

Let me know if you have any further questions.

[Janeybundy]

FYI: My Fitbit has not only stopped syncing with my OnePlus 6T again, but has lost the data gained from my recent successful pairing. This time  restarting the Fitbit with the charging cord has not worked. Can't be wasting time with this every day, so I'm out.. 

[LanuzaFitbit]

Hello @Janeybundy.

Thanks for bringing this up.

The information that has already been synced to an account shouldn't disappear. Could you share more details on what information is gone? Could you share some screenshots? I'd like to take a closer look.

Let me know if you have any further questions.

[Janeybundy]

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@LanuzaFitbit wrote:

Hello @Janeybundy.

Thanks for bringing this up.

The information that has already been synced to an account shouldn't disappear. Could you share more details on what information is gone? Could you share some screenshots? I'd like to take a closer look.

Let me know if you have any further questions.

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Even if I hadn't already removed the app, I would not be doing this for you.  If I'm doing work for a company I expect pay and great benefits!  As I said, I'm finished with the device.