Charge 2 syncing issue with Pixel 3

[Mwalk03]

My pixle update to version 11 on Feb 6 every since than I haven't been able to get my charger 2 to sync to it. I have cleared the cache on app. uninstall and reinstall the app. I'm at lost of what to do. Dose anyone have any ideas?

Moderator Edit: Clarified subject

[shipo]

I have a Pixel 3XL and have also upgraded to Android 11; I don't *think* I had an issue after the upgrade, but then again, I did perform a restart of both my Fitbit Ionic and my phone, kind of out of habit.  Since then I haven't had an issue.

[RicardoFitbit]

Hello @Mwalk03, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

@shipo Thanks for taking the time to share the steps you took to solve this issue, your help is appreacited.

Let me know if further assistance is needed and if you have any additional questions.

[Mwalk03]

So my phone is a pixel 3 which is a Google based device. My Fitbit device
is a charger 2. Everything was working properly until I had to update my
phone on February the 6th 2021. To the Android 11 operating system. I have
tried to uninstall the Fitbit application 3 times I have factory reset in
my phone 3 times. I know the system for my fit that needs to be updated but
I can't do that because I can't get my Fitbit to pair with my phone after I
had to do the software update on my phone. I have tried to manually sink
the two devices and it isn't working. So at this point I'm looking at
getting another fitness device because I don't know what else to do.

[RicardoFitbit]

Your reply is appreciated @Mwalk03.

I'm sorry to know that you're still experiencing difficulties with your Charge 2 and your Google Pixel 3, thanks for all the details that were shared with me. For us to move on, can you please let me know what was the outcome of the troubleshooting steps that were shared on this thread? It's not necessary to factory reset your phone but maybe the problem is that the firmware version of your Charge 2 is outdated. 

I'll be waiting for your reply.

[Mwalk03]

I'm still having them same issues. I can't Fitbit pair with phone. So I'm
not able to update the software on it.

[RicardoFitbit]

Thanks for your update @Mwalk03.

Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. To do so, please click here to get connected and receive further assistance.

I'll be around if you need anything else.