Charge 2 syncing issues with app

[Pg.]

I have tried all the suggested troubleshooting steps, including rebooting the Charge 2, uninstalling and re-installing the app etc.

The Charge 2 will still not sync. Any suggestions.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Pg., welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which Android mobile device are you using? In the meantime I receive your answer, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Pg.]

Hi RicardoFitbit,

I have already completed all of those troubleshooting suggestions. Nothing has worked.

My Android mobile device is a moto g(8).

Thank you,

Paige

[RicardoFitbit]

Your reply is appreciated @Pg.

I'm sorry to know that you're still experiencing syncing difficulties with your Charge 2 and your Motorola Moto G8. For me to further investigate, can you please let me know which Android version is your phone running? When was the first time you experienced this issue and how many times since then? What happens when you try to sync your device? It never loads or do you receive an error message? 

Looking forward to your reply. 

[Pg.]

- Android version 10

- I have only recently started using my Fitbit again since September 2020, so it has not been working for the past three days. It has not worked since I started using it again

- When I attempt to sync my device, it will not sync and states that it fails to sync

- It never loads, there is no error code

[RicardoFitbit]

Thanks for your update and the details that were shared with me @Pg..

Because the issue wasn't solved even after trying several troubleshooting steps, based on the details that were described on your post, my best advice for you at this point will be to chat directly with our Technical Customer Support team or give us a call. To do so, please click here to get connected and receive further assistance.

I'll be around if you need anything else.