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Charge 2 upgrade

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‎08-12-2019 12:09 - edited ‎08-12-2019 12:10

‎08-12-2019 12:09 - edited ‎08-12-2019 12:10

I have seen other upgrade problems and have followed instructions with no joy. 

 

For the past 3 weeks I have been trying again and again. I have reset fitbit by holding button in. I have turned off Bluetooth. I have unpaired and then paired. I have tried turning phone off and on - all of this numerous times. Fed up now - what else should I try?

 

Thanks 

Best Answer
4 REPLIES 4

‎08-13-2019 10:59

‎08-13-2019 10:59

@Lorraine111 wrote:

I have seen other upgrade problems and have followed instructions with no joy. 

 

For the past 3 weeks I have been trying again and again. I have reset fitbit by holding button in. I have turned off Bluetooth. I have unpaired and then paired. I have tried turning phone off and on - all of this numerous times. Fed up now - what else should I try?

 

Thanks 

Have you tried Garmin?

Best Answer

‎08-15-2019 11:24

‎08-15-2019 11:24

 Hi @Lorraine111, I am assuming that the upgrade you're referring to is the firmware one that is appearing on the app when you open it.  Is your charge 2 still functioning normally?  If it is I would hold off from that upgrade for a bit. The charge 2 forum has a steadily growing thread about charge 2 total failures after loading the firmware. Failure to turn on, failure to find device, not synching and battery draining are all being reported. 

As many charge 2 owners have had their trackers for some time the response tends to be no warranty,  no help, buy a new fitbit.  The forum replies consist of crickets and tumble weed.

I'm waiting for any positive response before risking bricking my charge 2. 

Best Answer

‎08-17-2019 10:21

In response to Lilbiddy

‎08-17-2019 10:21

Thank you for this. I will hold off as you suggest. So not impressed with fitbit at the moment 

Best Answer

‎07-31-2023 06:15

In response to Lilbiddy

‎07-31-2023 06:15

Thank You, I was given a charge 2 from a friend who found it in donations to opshop.   The Fitbit is good for me, I just want the steps and heart /oxygen,   So I will ignore the firmware upgrade,    I can pretend It's not there.  A bit of - if it's not broke don't fix.   Blessings

Best Answer