Charge 2 will sync, but not get notifications

[swtp111]

Ok...I am on my 2nd Charge 2 pebble after the first stopped syncing. All is set up...the Charge 2 is syncing with my phone and my steps etc. are showing up on my dashboard.  The problem is when I try to enable the receiving of notifications on my Fitbit.  My bluetooth "can't pair with the Charge 2...Ensure that the Charge 2 is in pairing mode" (Sometimes it can't even detect the Charge 2!)  This worked perfectly with my last pebble and the same phone...it's like the phone can see the Charge 2 to receive data, but can't send data out to the Charge 2!!

I have tried re-starting both the phone and the Charge 2, uninstalling and reinstalling, turning bluetooth on and off, disabling and enabling notifications on BOTH my phone and the Charge 2...HELP!

Moderator edit: Clarified subject

[LanuzaFitbit]

Welcome to the Forums @swtp111.

Thanks for taking the time to share those details on the matter and all of the steps that you have tried to get it to work.

I'd like to ask some questions on what is going on:

• What phone are you using to try and get notifications?
• Do you have any other device connected to your phone that could be taking the notifications too?

Look forward to your reply.

[swtp111]

Thank you for replying LanuzaFitBit! 

I have a Galaxy J7 phone

I had other devices paired but they were not connected at the time I was trying to solve this problem.  I will have my bluetooth "forget" these devices and see if it makes a difference  🙂

[LanuzaFitbit]

Hello @swtp111.

I apologize for the delay in my response. Thanks for answering those questions!

Please do try by removing those devices and let me know how it goes. 

Keep me posted on it. Let me know if there are any further questions.

[swtp111]

Several days, several tries and still no luck.  I now have no devices paired with my phone.  1/2 the time my phone can't "see" the Charge 2, but when it can and I try to pair it, it won't pair.  However, it will sync the data from my Charge 2 to the Fitbit app just fine.  Maybe the next time there is an update for my phone or the Fitbit app it will magically begin working again?  I'll just try to be patient...I hadn't realized how dependent I had become on the text notifications!