Charge 2 won't pair with Samsung Galaxy J3

[Ratdot]

My new Charge 2 won't pair with Samsung Galaxy J3 phone. Android version 5.1.1. I've tried everything: turn Bluetooth on and off, restart tracker and phone, uninstall and reinstall app. Any suggestions? 

[LanuzaFitbit]

Welcome to the Forums @Ratdot.

Thanks for taking the time to let us know all of the steps that you have tried to get your Charge 2 to pair to your J3.

In this case, while you have tried most of the steps in that help article, I'd like to recommend that you try to follow the steps listed in this help article in the order that they show up. That should help so that the Fitbit pairs with your phone.

Let me know if you have any further questions.

[Ratdot]

My phone is listed as compatible. I'm not sure how this was supposed to
help.

[SunsetRunner]

This response was not helpful at all

[LanuzaFitbit]

Hello @Ratdot. Welcome to the Forums @SunsetRunner.

I apologize for the delay in my response. Thanks for going through those steps.

@Ratdot and @SunsetRunner, I'd like to apologize for my mistake. I shared the incorrect link which I have updated now. I was originally meant to share this help article.

Hope this clarified the situation and my previous post. Keep me posted on how it goes.