help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 won't sync, now it won't pair either (android 9.0)

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-19-2019 05:45

‎10-19-2019 05:45

So I've had problems syncing my Charge 2 in the past. It seems to be super temperamental. I've recently replaced my Nokia 7 with a Nokia 9 (android version 9.0) and I haven't been able to sync my Charge 2 at all. The closes I've come to getting it to work is it saying that its syncing but then nothing happens (even after leaving it for 12 + hours)

I've spent hours trying to get it to work. Here are some of the things I've tried:

  • Enabling all permissions including working in the background
  • Reset bluetooth on the phone (made sure there were no devices other devices within range)
  • Tried going into the app with bluetooth / wifi and location on
  • Tried going into the app with these off and waited for the app to prompt me (this is the only way I could sync using my previous phone)
  • Force reset the app and restarted it

Finally I removed the Charge 2 from my account and tried re-pairing it. The app detects the device, a number comes up on the Charge 2 which I then put into the app, but it just gives an error that it was unable to connect. I've tried that part 4 times with soft resetting the Charge 2 and rebooting the phone and deleting / reinstalling the app as well.

Really not sure what else to do, the next step is throwing the Charge 2 in the bin and buying something else.

Best Answer
4 REPLIES 4

‎10-19-2019 08:00

‎10-19-2019 08:00

Hi @wokoii  I don't see your phone on the list of compatible devices click to see

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎10-19-2019 08:05

In response to Odyssey13

‎10-19-2019 08:05

It worked on my Nokia 7 Plus, which is an androidone phone, I was running 9.0 on that. Same operating system as the Nokia 9.

Best Answer
0 Votes

‎10-19-2019 09:59

In response to wokoii

‎10-19-2019 09:59

And out comes fitbit's get out of jail free card.  We didn't buy a phone on their diminishing list of compatible devices. Why not make a suggestion to have your phone added. By which time that model is already out of date.

Plus there is nothing displayed when you buy a fitbit to say that it is of limited compatibility with many phones. Feet are voting. 

Best Answer
0 Votes

‎10-20-2019 16:18

In response to Lilbiddy

‎10-20-2019 16:18

It's a bit if a cop out honestly. How is a brand new phone not supported?

 

Also, I'm disappointed I just bought a new aria2 after the other one I had just stopped working.

 

I think I'm done with Fitbit, I shouldn't need to spend hours of my time trying to find these esoteric workarounds. It should just work.

Best Answer