Charge 2 won't sync unless phone restarted

[AVH8]

I got a new phone and deleted the App from my old phone. My new phone now won't sync my Fitbit unless I restart my phone each time. My phone is a Samsung Galaxy with Android version 11. 

I've tried everything mentioned on other forums, I've turned off and on Bluetooth, I've forced closed the App, I've cleared the cache, I've restarted the fitbit, I've uninstalled and reinstalled the App, but the only thing that works is restarting the phone - which I don't want to have to do at least once a day to see my stats. 

Is there a fix for this?

[EdsonFitbit]

Welcome to the Fitbit Community, @AVH8.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 2. Thank you for trying to get them resolved before contacting us.

If possible, please remove your Fitbit Charge 2 from the list of Bluetooth devices paired to your old phone. Then, set up your Tracker to your new phone as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether you continue having difficulties after following the instructions above, you can follow these troubleshooting steps to resolve syncing issues.  

Hope this helps.

[AVH8]

Unfortunately none of that worked. I've unlinked it from my other phone and linked it with my new phone. I tried all that troubleshooting stuff first. It still will not work unless I restart my phone each day.

[EdsonFitbit]

Thanks for your response, @AVH8.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.