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Charge 2 won't sync with Samsung S9

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‎05-21-2020 05:06 - last edited on ‎05-22-2020 16:48 by Fitbit Moderator

‎05-21-2020 05:06 - last edited on ‎05-22-2020 16:48 by Fitbit Moderator

Upgraded phone charge 2 won't sync to my Samsung s9... keeps saying make sure my fitbit is charged (it is) and then when i try to sync it says can't sync then says turn phone bluetooth off and back on... been doing this for 2 days and it's not working

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-21-2020 05:10

‎05-21-2020 05:10

Hi, and welcome to the Community!

 

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

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‎05-22-2020 16:48

In response to SteveH

‎05-22-2020 16:48

Hi @Ronaldwood82, welcome to the Community Forums! 

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@SteveH Your support is always appreciated, thanks for the helpful information that was shared.

 

Keep me posted, I'll be around if you need anything else.

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