Charge 2 won't sync

[Vepa]

Charge 3 not syncing from yday

Moderator edit: updated subject for clarity

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[MarreFitbit]

Hi there @Vepa, welcome to the Community Forums. 

Please follow all the recommendations from @SteveH. 😉 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We hope you get back on track, let us know the outcome. 

[Vepa]

Hi Steve
Thank you for your email.
I find from community info that this problem is being faced by thousands.
And the App is being blamed.
Both my mobiles are unable to sync.
Kindly clarify
Vepa

[SteveH]

I'm afraid I can't offer much clarification. Syncing issues have always been a problem from time to time with fitbits but the steps I listed have a good record of resolving the issue. I have not seen any comment from fitbit staff that suggest there is an issue with the app that is making the problem worse.

[Samax]

I agree. I'm having to set up my account on a weekly basis to get it to sync. It's only been happening for the past 6 weeks or so. Having said that, my Android phone (a Moto G6 Plus) is apparently not compatible.