Charge 2 wont sync with Android

[LemonDrops]

Any help gratefully received! I recently upgraded my phone, loaded the Fitbit app and paired them. Everything was working fine up until a few days ago - then it wouldn't sync so I checked the bluetooth settings to find that the Fitbit was no longer paired. When I try to re-pair I get a message saying unable to. I've turned off bluetooth, turned it on, re-set my Fitbit, turned my phone off and on and it still not pairing. Please help !

[Odyssey13]

Hi @LemonDrops  Which phone do you have and is it on the list of compatible devices? click to see

[Ishu]

I just fixed my Charge 2.

Let me explain the problem I had first.

My tracker wasn't synching since Sept 6 and it showed me 'No device found' alert (which vanished quickly) when I tried Synching through Android app by pulling down the page.

I tried restarting phone and tracker, reinstalling app, clearing cache of app and mobile, nothing worked. My time was set wrongly so I desperately wanted to sync up. Plus I noticed I had a Firmware update option which was not working because my Tracker was not found by cellphone.

I finally connected it to my laptop after downloading the Fitbit software for Mac OS. I selected Existing user and logged in and visited Dashboard (chrome tab) and to my surprise the Tracker was synched now. My time was updated properly in tracker too.

I tried Synching again with cellphone but it didn't happen. Then I visited Main Menu from Fitbit Dashboard and selected 'Check for update', selected my tracker.  It took some time to find my tracker but eventually it started updating the firmware. After it finished I restarted my Android application and Yoohoo! It showed synched a minute ago with proper time.

Let me know if it works for you or anyone else. Please help others too if this works for you because in my week long agony I noticed there are thousands of people facing this issue.

[Ishu]

P.S I had connected my tracker through its charger USB to my Mac OS when doing First time login through Fitbit software and also while upgrading.

[Odyssey13]

Thanks @Ishu and let's hope this can help others. Nicely written. Glad you're with us!

[LemonDrops]

its a Galaxy A40. What I don't understand is that it was paired and syncing and working just fine, then all of a sudden it stopped syncing on 7 September - which I assume is the same date that it stopped being paired. I've tried all sorts of advice from this forum, including uninstalling the app then reinstalling, re-setting the actual Fitbit. I'm getting really frustrated now 😞

[LemonDrops]

It seems like we've been experiencing similar problems !

Many thanks for your help - much appreciated. I tried following the steps you did, but wasn't able to find the main menu from the Fitbit Dashboard (I'm not that techie 😞 )  so that I could check for the update. I kept getting that message too, but every time I tried to update it wouldn't work. 

I wont give up but I'm getting very frustrated now 😞 😞 

[Ishu]

Did your tracker get synched from laptop software atleast?

[LemonDrops]

Hi,Sadly not.It would appear from other posts that I'm not the only person experiencing these problems - others with a Samsung A40 are going through the same issues so I guess it's down to Fitbit  to add my phone to their list of compatible devices !Thanks for your suggestions though 😊Sent from my Samsung Galaxy smartphone.