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Charge 2 wont sync with lg g3

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‎07-02-2018 18:11

‎07-02-2018 18:11

I can't get my lg g3 and charge 2 to pair. I've tried every suggestion, restarting my phone, reinstalling the app, restarting the fitbit. Nothing works. Please help?

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‎07-06-2018 08:16

‎07-06-2018 08:16

A warm welcome to the Community @Asmawl1. I appreciate the troubleshoot that you've tried. I would like you to confirm you've followed the syncing procedure. If you're having any issue when you're trying to sync, please provide me with a screenshot or the error message you're receiving. 

 

Keep me posted. 

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‎07-07-2018 11:33

In response to SilviaFitbit

‎07-07-2018 11:33

I am still unable to get the Charge 2 to sync. I tried restarting it several times once I had my charger with me.
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‎07-10-2018 04:45

In response to SilviaFitbit

‎07-10-2018 04:45

Yes, I've followed the syncing procedure. I even tried to sync it with my boyfriend's new Moto G6 phone. I'm not getting any error messages, the phone just gets stuck on the "Connecting.." screen after entering the 4 digit code that appears on the FitBit. If you would like a screenshot of that, I can provide it this afternoon.

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