Charge 2 wont sync with samsung s5 mini

[Jmack56]

Help: I can not get my fitbit charge 2 to connect to my phone yet it is ment to be compatible with it. The app just keeps searching for the fitbit. I have made sure the location is on etc and uninstalled the app etc but nothing seems to work. Can someone tell me what else i can do?

[USAF-Larry · Accepted solution]

@Jmack56, did you restart your phone after installing the Fitbit app?  Also, did you verify that WiFi is turned off on the phone while trying to connect to the tracker?

[Jmack56]

Thank you this worked! 

[DCatania]

My charge 2 has been working since I got it in Dec for Christmas.  Now after the last update on Thursday june 1, it won't sync.  I've turned my phone of several times and restarted it.  Also turned the fitbit off too, and yes the blue tooth is connected. The phone knows that that I have a fitibit, but it's like the fitbit is not sending a bluetooth signal.  Still it will not sync to my steps or sleep.

Please any suggestions would be helpful.

[Guitarman222]

Tried this. Still does not work. Reloaded Fitbit App, restarted mobile phone, made sure Bluetooth was one and mobile device visible, WiFi off, Location on. Nada. Samsung always seems to have problems. Appreciate some suggestions. Thank you.