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Charge 3 Fitbit unresponsive, won't charge

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‎01-06-2019 22:32

‎01-06-2019 22:32

Looking for some support. My Charge 3 was low on battery, I plugged it in to charge and started the firmware update as well. I didn't realise that the Fitbit wasn't actually charging, and the battery ended up running out before the update was complete. I can't get the Fitbit to charge at all, and when I try to sync it with my app, it doesn't find it and says Update failed. I tried the soft reset but no joy as I don't think the Fitbit has any power at all. Any help is appreciated. I have only had this since October 2018.

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‎01-07-2019 08:00

‎01-07-2019 08:00

Welcome to the Forums @Fergie191086.

 

Thanks for sharing the details that you tried to get it to charge again and your experience. Let me help you out!

 

I'll be moving this thread to the Charge 3 board as I think it is better suited for it. 

 

The first thing I'd recommend is that you try to follow the steps listed in this help article. They should definitely help in getting Fitbit charge so that you can used it again.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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