help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Http 500 Error during Set Up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-06-2019 22:17 - last edited on ‎01-07-2019 07:57 by Fitbit Moderator

‎01-06-2019 22:17 - last edited on ‎01-07-2019 07:57 by Fitbit Moderator

Ive been trying for 5 days to add a previously used fitbit blaze device to a new account. The blaze was deactivated 5 days ago, removed from the previous owners blue tooth etc. It gets to the 4 digit code to input and after I've done this I'm getting the 500 error. Anyone have any advice, I've tried restarting my phone, (Samsung 7) deleting and reinstalling the fitbit app, turning the blaze on and off etc...  Is there a time period that I have to wait because of the previous account?

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎01-07-2019 07:56

‎01-07-2019 07:56

Welcome to the Forums @Louisehughes.

 

Thanks for sharing those details and the steps that you tried to get it to work.

 

This doesn't refer to any time that you have to wait, in fact here is no such thing. In this case I'd recommend that you try different internet connections. If you are using WiFi, please try to use a different connection or the data plan on your phone, if any.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes