help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 Won't Sync with S5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2019 04:07 - last edited on ‎01-18-2019 07:55 by Fitbit Moderator

‎01-17-2019 04:07 - last edited on ‎01-18-2019 07:55 by Fitbit Moderator

Just got a fitbit charge 3. Have downloaded the fitbit app to my Samsung s5 android. When I add device it takes me to the page that asks which device I want to connect. I select Fitbit charge 3 then select connect but it just takes me to the previous page. My phone's blue tooth does not"find" the fitbit so am now at a loss as to how I progress. HELP

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎01-18-2019 07:52

‎01-18-2019 07:52

Welcome to the Forums @Telboy2.

 

Thanks for sharing those details. Let me help you figure out what is going on.

 

The first thing I'd recommend is that you try to follow the steps listed in this help article. While you might have already tried some of the steps, please go through all of them in order as they should get everything to work correctly.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes