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Charge 3 and Motorola G 6 connection problems

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‎03-09-2019 01:20

‎03-09-2019 01:20

Hi, since 2 March I have had syncing problems. I tried all the troubleshooting steps and nothing worked. Then I removed the tracker from the account and now it will not connect although it says that it has found it. I have noticed that this is a common issue and would like to know what you are planning on doing to solve it. I also need to know what I can do now to be able to use it as it was intended. Thank you.

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‎03-09-2019 01:43

‎03-09-2019 01:43

You probably won't get an answer to your question on fitbit's plans as customer support do not monitor these forums. You could ask them via contact.fitbit.com

 

In the meantime, without knowing what steps you have tried so far, here's my list of things to try. Hopefully there will be something there you haven't tried:

 

Assuming you get it sorted ok, if it should happen again then I would not recommend removing the fitbit from your account as this can lead to loss of unsynced data and make it harder to fix. The steps above are safe and should be tried first. 

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‎03-09-2019 03:18

In response to SteveH

‎03-09-2019 03:18

Hi, thank you very much for taking the time to reply to my email. I'm
sorry to say that I had already visited those websites and followed the
steps recommended. It did not solve the problem.

I resorted to removing the tracker from the account because not only I
didn't know what else to do, I did not care about losing any data as when
we had storm Freya it recorded 68 floors and over 20,000 steps in one day.
The strange thing was that the tracker didn't have those figures it was my
account and as it wouldn't sync the weekly report included them!?

I will contact fitbit customer support although I have read not very
flattering comments about results.

Thank you again.
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