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Charge 3 can't sync since last update

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‎07-24-2019 03:43 - last edited on ‎07-25-2019 12:15 by Fitbit Moderator

‎07-24-2019 03:43 - last edited on ‎07-25-2019 12:15 by Fitbit Moderator

Why can't s company so big get an update right.  I am angry after spending so much money and I can't use even the time.... nothing syncs!

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎07-25-2019 12:29

‎07-25-2019 12:29

Hi @Careless4ever, welcome to the Community Forums.

 

Thanks for letting me know about your Charge 3. I totally understand where are you coming from, I'm sorry that you're having this experience since the update. I'll be helping you out. Just to confirm, do you see an error message when trying to sync? Also, may I know your phone's model and OS version? In the meantime, please give a try to the following steps to ensure the connection between your Fitbit device and phone:

 

  1. Remove the Charge 3 from the Bluetooth settings.
  2. Turn off other Bluetooth connections that are nearby.
  3. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
  4. Go back to the previous screen, tap on force stop and reboot your phone.
  5. Open the Fitbit app, tap on the Account icon > Charge 3.
  6. Then tap on sync now.

 

Let me know how it goes.

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‎08-08-2019 09:36

In response to LizzyFitbit

‎08-08-2019 09:36

Nothing worked! 

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‎08-19-2019 15:22

In response to Careless4ever

‎08-19-2019 15:22

Hi @Careless4ever. It's nice to see you here again. I'm sorry for the delay in my response.

 

Thanks for your efforts while trying the steps posted above, and I'm sorry that they didn't work on your Charge 3. I've been informed by our Support Team that you already have a case created and they're providing you with assistance. Please keep working with them so you can receive more details about your case.

 

Feel free to reply back if you have another inquiry.

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