logging custom activities without losing steps

[mjs752002]

(Note:  At this point, I'm only using the phone app -- I don't have a tracker yet.)

So, I'm using the phone app to log my steps and calorie intake.  I also wanted to log any small bursts of activity during the day which would not be picked up by my phones motion tracker.  (For example, running up stairs, or a set of pushups.)

The problem is that adding those custom activities seems to wipe out any steps logged by my phone during that entire 15 minute span.  Isn't there some way to track both?  How do I prevent the custom activity from overwriting my walking?

[RicardoFitbit]

Hello @mjs752002 welcome to the Community Forums, it's a pleasure to help you with your concern.

I appreciate all the details that were shared in your post, sorry for the inconvenience you're currently experiencing. To better assist you with this, can you please let me know which Android device you're using to log your activities? Also, when was the first time you experienced this and how many times since then? At the moment you log an activity all the recorded information by your MobileTrack is wiped out? In the meantime I receive your answers, please try the following:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that your mobile device is running the latest Android version.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Try again to log an activity.

Keep me posted and let me know if you have any additional questions.