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Charge 3 connection difficulties

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‎12-27-2019 00:31 - last edited on ‎12-29-2019 15:26 by Fitbit Moderator

‎12-27-2019 00:31 - last edited on ‎12-29-2019 15:26 by Fitbit Moderator

Hello, 

 

I have a Charge bit 3 and when I want to connect it wirh my phone it is getting too long. I have to refresh more than 4 times or restart the app to achieve a connection.

 

Can somebody help me? 

 

Moderator edit: Subject for clarity

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‎12-29-2019 15:25 - last edited on ‎07-25-2025 15:08 by Fitbit Moderator

‎12-29-2019 15:25 - last edited on ‎07-25-2025 15:08 by Fitbit Moderator

Hi @AntosZaL, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know which Android mobile device are you using with your Charge 3? When was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

After verifying the above, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted.

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‎12-29-2019 21:56

In response to RicardoFitbit

‎12-29-2019 21:56

Hello, and thank you very much for your attention!

I own a Xiaomi Pocophone F1. Since the beginning the refreshing and
connecting procedure has been pretty slow. The thing is that I don't want
to be connected all day, so you understand that I repeat this action many
times in the day.

Thank you in advance!
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