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Charge 3 display is blurry

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‎03-29-2021 02:27 - last edited on ‎03-29-2021 04:01 by Fitbit Moderator

‎03-29-2021 02:27 - last edited on ‎03-29-2021 04:01 by Fitbit Moderator

My fitbit charge 3 purchased  little over 12 months ago,  has a very frustrating issue with the screen.. ..the contrast is broken and what I can make out is quite blurry so is really hard to read.  Sometimes it just stays black and although I can feel the vibration as I scroll though th different screens,  I can't see anything. A real pain when trying to monitor heart rate during my crossfit sessions. Seen the post from other people so I can see this is a known issue. Have tried all the suggested fixes with no result.  I expect more than 12 months out of a device that cost as much as I did. Love my fitbit but pretty unhappy with this issue. 

 

 

Moderator Edit: Clarified subject

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‎03-29-2021 04:03 - last edited on ‎12-10-2024 05:34 by Fitbit Moderator

‎03-29-2021 04:03 - last edited on ‎12-10-2024 05:34 by Fitbit Moderator

@MamaBearMamo Welcome to the Fitbit Community! It's great to have you here!

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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