11-03-2019 02:58
11-03-2019 02:58
Help. I have to synch to update the time (but it never works on the first attempt. It normally takes 6-10 attempts before the synch actually works). Very annoying.
Have searched the forum and it seems this is a common problem. I've tried the suggested solutions of turning bluetooth off on my phone and reconnecting, restarting phone, restarting fitbit, reinstalling app but nothing has helped. Is there anything else I can try before sending the watch back?
11-04-2019 12:04
11-04-2019 12:04
Hi @Pen.Dale. Welcome to the Community Forums.
Thanks for the information provided and the troubleshooting steps tried prior posting. Nice way to start! There are some factors that may prevent your Charge 3 from syncing and updating the time, for example if you used to sync with another phone/tablet and it's nearby with the Bluetooth turned on, if the location services are off or if the Fitbit app hasn't been allowed to run on the background. So I can investigate, please let me know your phone's model and Android version.
Also, although you've tried some steps, please give a try to the following in the given order:
I'll be around, keep me posted.
11-05-2019 06:59
11-05-2019 06:59
11-08-2019 03:11
11-08-2019 03:11
I have tried everything to get my fitbit to sync and it's beyond frustrating. Please can someone tell me how to get it to work or how to return it. I bought it from Amazon.co.uk but can't find a returns form as I bought it in the summer.
11-08-2019 17:31
11-08-2019 17:31
Hi @Pen.Dale. Thanks for getting back, and I'm sorry for the delay.
I appreciate your efforts while trying the steps posted above, as well for sharing your phone's details. I apologize for the frustration this has caused, and I'll be here to continue helping you. I've confirmed that your Samsung Galaxy S7 running Android 8 is compatible with the Fitbit app and since your Charge 3 is still not syncing correctly, I've requested a case so our Support team can give you a hand. They'll get in touch with you via email.
About your other inquiry, please note that Fitbit accepts returns of any purchase made through fitbit.com that is within 45 days. For more details, you can find our Return Policy here.
I'll be around if you have another question.