Charge 3 losing half an hour every night

[Pen.Dale]

Help. I have to synch to update the time (but it never works on the first attempt. It normally takes 6-10 attempts before the synch actually works). Very annoying. 

Have searched the forum and it seems this is a common problem. I've tried the suggested solutions of turning bluetooth off on my phone and reconnecting, restarting phone, restarting fitbit, reinstalling app but nothing has helped. Is there anything else I can try before sending the watch back?

[LizzyFitbit]

Hi @Pen.Dale. Welcome to the Community Forums.

Thanks for the information provided and the troubleshooting steps tried prior posting. Nice way to start! There are some factors that may prevent your Charge 3 from syncing and updating the time, for example if you used to sync with another phone/tablet and it's nearby with the Bluetooth turned on, if the location services are off or if the Fitbit app hasn't been allowed to run on the background. So I can investigate, please let me know your phone's model and Android version.

Also, although you've tried some steps, please give a try to the following in the given order:

1. Remove the Charge 3 from the Bluetooth settings.
2. Turn off other Bluetooth connections that are nearby. This is just for this process.
3. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
4. Go back one screen, tap on force stop and reboot your phone.
5. Open the Fitbit app and set up your Charge 3 as a new device.

I'll be around, keep me posted.

[Pen.Dale]

My phone is a Samsung Galaxy s7 and I'm running android version 8.0.0.

I've tried the steps you suggested but no luck. When I try to connect the
fitbit to my phone, it searches for it and finds the tracker but fails to
connect.

When I search for bluetooth devices on my phone, it can "see" charge 3 but
it won't pair.

[Pen.Dale]

I have tried everything to get my fitbit to sync and it's beyond frustrating. Please can someone tell me how to get it to work or how to return it. I bought it from Amazon.co.uk but can't find a returns form as I bought it in the summer. 

[LizzyFitbit]

Hi @Pen.Dale. Thanks for getting back, and I'm sorry for the delay.

I appreciate your efforts while trying the steps posted above, as well for sharing your phone's details. I apologize for the frustration this has caused, and I'll be here to continue helping you. I've confirmed that your Samsung Galaxy S7 running Android 8 is compatible with the Fitbit app and since your Charge 3 is still not syncing correctly, I've requested a case so our Support team can give you a hand. They'll get in touch with you via email.

About your other inquiry, please note that Fitbit accepts returns of any purchase made through fitbit.com that is within 45 days. For more details, you can find our Return Policy here.

I'll be around if you have another question.