Charge 3 not pairing properly or syncing with Samsung Galaxy S6

[Allot56]

Happily using my Fitbit Charge 3 for about a month, gift from son.   Then  I noticed that although it was recording my steps the time was incorrect and that the Charge 3 was not syncing with the phone.

I ended up deleting the device and reinstalling, with a good deal of difficulty as the Charge 3 only appeared to be intermittently visible to the phone as an available device.   Bluetooth and location in the permissions on the app turned on.  

It worked then for a short while before doing the same again, a further twice. Now I cannot get it to pair again.

Any suggestions?

[Rich_Laue]

What do you mean by Pair to phone? 

If the tracker is not connected to a fitbit, you will need to do an Add Device to add the tracker to your Fitbit account. 

[Bronell]

I'm having the same problem with the Fitbit charge 3. The time is incorrect and the device will not pair with my phone. I have turned off Bluetooth and turned it back on and restarted my phone to no avail. I have plugged my Fitbit into the charger, but alas, still unable to pair.

[Rich_Laue]

What is the error you receive when trying to pair the tracker to the phone. Are you doing the Add Device Routine through the Fitbit app? 

[Bronell]

I'm trying to pair through the app.

[Allot56]

Perhaps I did not make myself clear.   I added a device successfully and used it as normal for just over a month.   Then I noticed it was telling the wrong time although the Charge 3 was counting steps.

Looking at the App, the Charge 3 was showing as paired with the phone,  but looking at the bluetooth connection on the phone, the Charge 3 was not shown as paired and was only visible to phone intermittently for a few seconds.

In order to rectify the problem I had to delete the Charge 3 as a device and reinstall it through the App.   This was very difficult to do due to the intermittent visibility problem. 

I have had to do this twice now, but the same fault keeps occurring.   Now I am unable to add the Charge 3 as a device at all.

Looking at other community posts this seems a very common problem.  I have been through all the online guidance I can find and have followed it to no avail.

[Rich_Laue]

So you are setting the tracker up to your account through the Galaxy S6 

At what step does the process fail, and do you get an error message. 

[Allot56]

Also, I posted this question in the Charge 3 section, but it seems to have been moved to the Android App section.   The problem is with the Charge 3.

[Allot56]

The message  I get is:

Not working?

Make sure your tracker is charged and turned on.

If there are other trackers nearby, move them away.

Turn off Bluetooth on your mobile device, then turn it on again.

Try Again.

The tracker is turned on, no other trackers nearby, and I have turned Bluetooth on and off numerous times, and the phone.  I have even uninstalled the App and reinstalled it.   I have tried with my husband's phone and got the same issues.

[Allot56]

I forgot to say the step where adding the tracker fails.   I get a message saying "We found your tracker" with a big tick.  Then I get a message at the bottom  of the screen saying Connecting.  This lasts for a while before I get the Not Working? message.

[Rich_Laue]

Have you removed your Charge 3 from your phones list of trusted Bluetooth devices? 

Restarted both the phone and the tracker? 

Cleared the Fitbit apps cache and stopped the program from the phone settings? Swiping off the screen will not remove app from memory. 

We probably need to figure out and fix the sync issue before we can setup the tracker as a new device. 

[Heather_C]

I am having the exact same issue.  Just had my charge 3 replaced and trying to set it up. Will not pair!

Any new suggestions? I have tried all of the above.

Thank you!