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Charge 3 not receiving notifications

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‎02-27-2021 09:38 - last edited on ‎02-28-2021 21:31 by Fitbit Moderator

‎02-27-2021 09:38 - last edited on ‎02-28-2021 21:31 by Fitbit Moderator

I have a charge 3. I don't get phone calls or text messages.

I have rebooted the watch several times, uninstall the app several times, disconnected the Bluetooth and rebooted several times and nothing.

Anything else I can do.

It sometimes says I need to download the app, when I have already done that.

Records my activities.

Thank you

 

Moderator Edit: Clarified subject

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‎02-28-2021 21:30 - last edited on ‎03-13-2025 09:29 by Fitbit Moderator

‎02-28-2021 21:30 - last edited on ‎03-13-2025 09:29 by Fitbit Moderator

Hi @Paulajane7768, welcome to the Community Forums.

I appreciate the details that were shared in your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your reply.

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‎02-28-2021 21:30 - last edited on ‎03-13-2025 09:29 by Fitbit Moderator

‎02-28-2021 21:30 - last edited on ‎03-13-2025 09:29 by Fitbit Moderator

Hi @Paulajane7768, welcome to the Community Forums.

I appreciate the details that were shared in your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your reply.

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0 Votes