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Charge 3 not sync with LG Smartphone

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‎04-29-2021 23:38 - last edited on ‎05-02-2021 08:47 by Fitbit Moderator

‎04-29-2021 23:38 - last edited on ‎05-02-2021 08:47 by Fitbit Moderator

Charge 3 not sync with LG Smartphone for 2 weeks

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎05-02-2021 08:58 - last edited on ‎03-22-2025 10:06 by Fitbit Moderator

‎05-02-2021 08:58 - last edited on ‎03-22-2025 10:06 by Fitbit Moderator

@Floors7 Welcome to the Community. 

Please try clearing the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎05-02-2021 08:58 - last edited on ‎03-22-2025 10:06 by Fitbit Moderator

‎05-02-2021 08:58 - last edited on ‎03-22-2025 10:06 by Fitbit Moderator

@Floors7 Welcome to the Community. 

Please try clearing the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes